Shipping & Returns
We move quickly enough to ship your drinks and apparel. We refuse to make that our entire personality.
Where we ship
We ship within the United States to addresses supported by our checkout and carriers. Product or shipping availability can vary by ZIP code, state, weather conditions, and carrier service.
Processing time
Most drink orders leave our fulfillment queue within 1–2 business days. Merch is made after you order and usually takes 2–5 business days before shipment. Orders placed on weekends or holidays begin processing on the next business day. High-volume drops can take a little longer; your tracking email is the best source for the status of a shipped order.
Shipping cost & delivery
Available shipping methods and their prices are calculated during checkout based on the destination and order. Merch rates and estimates come from the actual products and destination. Drinks and merch may ship separately and receive separate tracking. Carrier timelines are estimates and can change because of weather, volume, or regional disruptions.
Tracking
When an order ships, we send tracking information to the email used at checkout. Tracking can take a short period to show its first carrier scan after the label is created.
Address changes & cancellations
If you need to change an address or cancel an order, email us as soon as possible at hello@slothdeenergy.com. We can make changes before fulfillment when possible. Once a shipment has been handed to the carrier, we cannot guarantee rerouting or cancellation.
Damaged, missing, or incorrect orders
If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery with the order number and a photo when relevant. We review the issue and, when confirmed, provide an appropriate replacement, refund, or credit.
Returns
Because Sloth is a consumable beverage, we do not accept returns of opened product or returns for taste preference after delivery. Unopened product may be eligible for return when approved by customer care.
Merch is made to order, so change-of-mind and size-exchange returns are limited. If merch arrives damaged, misprinted, or incorrect, contact us within 30 days with the order number and photos so we can replace it or make it right. Do not send a return without contacting us first. Unapproved returns can get lost in the mysterious warehouse dimension.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card issuer controls how long it takes the refund to appear after it is processed.
Retail purchases
Sloth purchased from a retail store is generally subject to that retailer's return and refund policy. If the issue is product quality rather than the retail transaction itself, email us and include the product details so we can help investigate.
Need help?
Email hello@slothdeenergy.com with your order number. A human will read it. No “have you tried being more productive?” chatbot flow.